Privacy Policy

This Privacy Policy explains how SHM360 ("we", "us", or "our") collects, uses, stores, and discloses information obtained from individuals ("User", "you") who access or use our website, mobile applications, cloud-based services, and any related digital or physical offerings (collectively, the "Services").

This policy applies to all SHM360 platforms, including our website, mobile applications, cloud systems, and any associated products or services provided under the SHM360 name. Personal data belonging to individual AnchorDesign360^™ account holders is instead governed by Section 11.1 of our Terms of Service, which prevails over this policy for that software.

Personal Information We Collect

We may gather personally identifiable information from Users in various ways, including when Users interact with our Services, create accounts, make purchases, subscribe to communications, complete forms, respond to surveys, or engage in other activities available through our Services.

Such information may include (depending on user interaction): name, email address, phone number, mailing address, location data, and optional profile images. Users may also access certain features without providing personal information, but some functionality may be limited if such data is not provided.

We only collect personal information when it is voluntarily submitted by Users.

Non-Personal Information

We may also collect non-identifiable information whenever Users interact with our Services. This may include device type, browser type, operating system, preferred language, internet service provider details, and technical connection data. This information is used in aggregate form and does not identify individual Users.

Cookies and Tracking Technologies

Our website may use cookies or similar tracking tools to enhance user experience and improve functionality. Cookies may be stored on a User's device to help remember preferences or analyze usage patterns.

Users may disable cookies through browser settings; however, doing so may affect certain features or functionality of the Services.

Mobile Application Data

When using SHM360 mobile applications, we may collect personal information such as name, email, phone number, address, location data, and optional profile images to improve user experience and service functionality.

Location data may be used, including in the background, when enabled, to support features such as nearby device or sensor synchronization and uninterrupted service delivery.

Users may choose not to provide certain permissions, but this may limit app functionality.

How We Use Information

SHM360 uses collected data for purposes including:

• Service Personalization: To better understand how Users interact with our Services and improve overall experience.
• Product Enhancement: To improve functionality, features, and system performance based on user feedback and usage trends.
• Customer Support: To respond efficiently to inquiries, support requests, and service issues.
• Transaction Processing: To fulfill orders or service requests placed by Users.
• Communication: To send updates, confirmations, service notifications, and (if opted in) marketing or informational emails. Users may unsubscribe at any time.

Data Protection

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no system can guarantee absolute security.

Sharing of Information

We do not sell, rent, or trade personal identification data.

We may share limited information with trusted third-party service providers who assist in operating our Services (such as analytics, communication tools, or customer support systems), strictly for service-related purposes and only where permitted.

Aggregated and non-identifiable data may be shared for analytical or business improvement purposes.

Mobile user data, including SMS opt-in details, will not be shared with third parties for marketing or promotional use.

SMS / Messaging Consent

By providing a phone number, you agree to receive SMS or MMS messages from SHM360. You may opt out at any time by replying "STOP" to any message received.

Third-Party Websites

Our Services may contain links to external websites not operated by SHM360. We are not responsible for the content, policies, or practices of third-party sites. Users should review the privacy policies of any external websites they visit.

User Rights

Users may request to:

• Access personal data we hold about them
• Update or correct inaccurate information
• Request deletion of their personal data

Requests can be submitted via the contact information below.

Data Security Commitment

We take appropriate steps to protect user data and ensure that mobile numbers, opt-in consent records, and messaging preferences are not used for unauthorized marketing purposes.

Opt-Out Options

Users may opt out of SMS communications by replying "STOP" to any message.

Users may also unsubscribe from emails by following the unsubscribe instructions included in each message or by contacting us directly.

Policy Updates

SHM360 may revise or update this Privacy Policy periodically. When changes occur, the updated version will be posted with a revised effective date. Continued use of our Services indicates acceptance of any modifications.

Acceptance of Terms

By accessing or using SHM360 Services, you acknowledge that you have read and agree to this Privacy Policy. If you do not agree, you should discontinue use of the Services.

Contact Information

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, you may contact us at: